Worn rollers.
The tracks exhibited no significant signs of damage, but the nylon rollers were looking fairly worn and kept making noise even after we lubricated them. The customer insisted we replace them even though the door could still move, albeit not too smoothly. After fitting new steel rollers onto the door, we lubricated them and operated the system a few times to ensure the panels' movement was silent once again.
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* $29 service call - deducted from the service
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